Eddies

Refunds and cancellation

Last updated 1 November 2026

In short: plans and credits are bought in the Eddies iPhone app through the App Store, so you cancel a subscription in your Apple ID settings and refunds come from Apple.

1. Cancelling a subscription

On the iPhone: Settings → your name → Subscriptions → Eddies → "Cancel Subscription" (or App Store → your photo → Subscriptions). Cancel at least 24 hours before the end of the period: you won't be charged again, and the plan and its credits keep working until the end of the paid month or year. Deleting the app or your Eddies account doesn't cancel the App Store subscription.

2. Refunds

• Apple refunds App Store purchases: ask for a refund at reportaproblem.apple.com. Apple decides under its own rules and the time limits of your country; we can't refund an App Store purchase ourselves.
• If Apple refunds a purchase, the plan stops and the credits from that purchase are removed from the balance.
• The free first video, free credits and credits returned for failed actions are not refundable as money.

3. If something didn't work

If an edit or export fails, its credits come back automatically. If a result is clearly wrong because of a service error, write to us and we'll return the credits.

4. Need help

Write to support@montazhka.ai with your account email or the order id from Apple's receipt, and we'll help with the purchase, restoring it or the refund request.

5. Your statutory rights

These rules don't limit your rights under consumer protection law. By starting to use credits right after paying, you ask for the service to begin immediately.